Privacy policy

Privacy Policy

Last Updated: October 8, 2024

This Privacy Policy describes how Insua Carbon ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from insua-carbon.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

By using the Services, you agree to the terms of this Privacy Policy. Please read it carefully to understand our practices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, for legal or regulatory reasons, or for operational improvements. We will post the updated Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

Information We Collect

1. Information You Provide to Us

We collect the following types of personal information that you provide directly:

Contact Details: Name, email address, phone number, and shipping/billing addresses.
Order Details: Information related to your purchase, including order details, payment confirmation, and purchase history.
Account Information: Username, password, and any security details for account access.
Customer Support Information: Information you provide in communications with us, such as inquiries or issues.

2. Information We Collect Automatically

When you use the Services, we automatically collect:

Device and Browser Information: IP address, device type, operating system, and browser details.
Usage Data: Interactions with the Site, including pages visited, time spent, and navigation.
Cookies: Data collected through cookies and similar technologies. (See "Cookies" section for more details.)

3. Information From Third Parties

We may also collect information from:

Shopify: For website hosting and e-commerce processing.
Payment Processors: Information necessary to process payments (e.g., card details, billing addresses).
Marketing Partners: Information about your interactions with our ads or campaigns.

How We Use Your Information

We use your information for the following purposes:

To Provide Our Services: To process and fulfill your orders, including arranging shipping, returns, and handling payments.
Customer Support: To respond to inquiries, requests, or complaints.
Marketing: To send promotional offers, newsletters, or updates (only with your consent where required).
Site Optimization: To improve the Site’s performance and functionality.
Fraud Prevention: To detect and mitigate fraudulent or unauthorized activity.

Sharing Your Information

We may share your personal information with third parties under these circumstances:

Service Providers: For payment processing, shipping, website hosting, and analytics (e.g., Shopify, PayPal, Stripe).
Legal Obligations: To comply with applicable laws, regulations, or court orders.
Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business.
With Your Consent: When you authorize or direct us to share information with specific third parties.

Cookies

We use cookies to:

Enable functionality on the Site.
Analyze user interactions to improve our Services.
Deliver targeted advertising.

You can manage or disable cookies through your browser settings. Please note that some Site features may not function properly without cookies.

Security of Your Information

We use industry-standard security measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Retention of Your Information

We retain personal information as long as necessary for the purposes outlined in this Privacy Policy, including complying with legal obligations or resolving disputes.

Your Rights

Depending on your location, you may have rights regarding your personal information, such as:

Access and Portability: Request a copy of your personal data.
Correction: Request corrections to inaccurate information.
Deletion: Request the deletion of your personal information.
Marketing Opt-Out: Opt out of receiving marketing communications.

To exercise your rights, contact us at info@insua-carbon.com

International Data Transfers

If you are accessing our Services from outside the country where our servers are located, your information may be transferred to, stored, and processed in a country other than your own. By using our Services, you consent to this transfer.

Children's Privacy

Our Services are not directed at children under 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will delete it. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at info@insua-carbon.com.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us:

Email: info@insua-carbon.com
Address: Tornimäe tn 7-26 - 10145 Tallinn - Estonia